Your satisfaction is our priority. If you receive a damaged product, we're here to help.
If your order arrives damaged or defective, you may request a replacement or refund within 7 days of receiving your order.
Please contact us within 7 days and provide:
Your order number
Clear photos or videos of the damaged product and packaging.
To qualify for a return or replacement:
The claim must be submitted within 7 days of delivery.
The product should be unused and in its original packaging whenever possible.
Proof of purchase is required.
We do not accept returns or exchanges for:
Opened or used personal care products (unless they arrived damaged or defective).
Products damaged due to misuse or improper handling.
Change-of-mind purchases after delivery.
Once your claim is reviewed and approved, we will arrange a replacement or process your refund.
Approved refunds will be issued using the original payment method or another mutually agreed method.
If you have any questions regarding returns or damaged products, please contact our customer support team with your order details, and we'll be happy to assist you.